Shipping Policy
1. Processing times
All orders are prepared and shipped from Switzerland.
Order preparation time is generally 1 to 3 working days after payment confirmation.
Once shipped, you will receive a confirmation email with a tracking number (if available depending on the shipping method chosen).
2. Delivery areas
We ship our products worldwide.
Switzerland: Free delivery for all orders.
Europe & International: paid delivery, calculated according to the official rates of Swiss Post, without added margin on our part.
3. Delivery costs
- For Switzerland: delivery is free for all orders.
- For Europe: shipping via Swiss Post is charged at CHF 19.00 (A4 format parcel, < 500 g, with tracking).
- For the rest of the world: shipping via Swiss Post is charged at CHF 24.00 (A4 format parcel, < 500 g, with tracking).
These rates correspond to the actual prices charged by Swiss Post, without any added margin on our part. The exact amount will be indicated when placing your order.
Taxes and customs duties: for any order delivered outside of Switzerland, additional charges (local VAT, import duties, administration fees) may be applied by the authorities of the destination country. These charges remain the responsibility of the customer.
4. Estimated delivery times (after dispatch)
Switzerland: 1 to 3 working days.
Europe: 4 to 10 working days.
Rest of the world: 7 to 15 working days (depending on the country).
Please note that these delivery times are indicative and may vary depending on local postal services and possible customs checks.
5. Monitoring and accountability
All our shipments are sent with a tracking number provided automatically after your order is shipped.
Once the package has been handed over to Swiss Post, GIGI AMOS cannot be held responsible for delays, losses or damage caused by carriers.
6. Taxes and customs duties
For shipments outside of Switzerland, import taxes, customs duties or additional fees may be applied by the destination country.
These possible costs are the responsibility of the customer and are not included in the price of the order or in the delivery costs invoiced.
7. Contact
For any questions regarding your delivery, please do not hesitate to contact us at the following address: gigiamosswimwear@gmail.com
